Refund and Returns Policy

1. Shipping Policy Template

Shipping Policy

At FizeGlow, we aim to deliver your favorite skincare products safely and quickly to your doorstep across Pakistan.

1. Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.

2. Shipping Rates & Delivery Time

Standard Shipping: Delivered within 3 to 5 business days nationwide.
Shipping Charges: Standard delivery fee applies at checkout (Free shipping may apply on promotional orders above a certain limit).

3. Cash on Delivery (COD)

We offer Cash on Delivery across Pakistan. Please ensure the exact cash amount is ready upon delivery.

4. Damaged or Lost Packages

If your package arrives damaged or missing items, please contact us immediately at support@fizeglow.store or via WhatsApp within 24 hours of delivery with images of the package.

2. Terms of Service Template

Terms of Service

Welcome to FizeGlow! By accessing or using our website (fizeglow.store), you agree to be bound by the following terms and conditions.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
Prices for our products are subject to change without prior notice.

2. Products and Services

We make every effort to display the colors and images of our products as accurately as possible. However, actual packaging or product colors may vary slightly due to device displays.
All products are subject to availability, and we reserve the right to limit the sales quantity of any item.

3. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

4. Intellectual Property

All content on this site, including text, logos, product images, and graphics, is the property of FizeGlow and is protected by applicable copyright laws.

5. Contact Information Questions about the Terms of Service should be sent to us at support@fizeglow.store.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.